This page contains information on the following:
- How do I find out
if HSE Solutions offer a service?
- What sampling media
should I use?
- How do I
order kits?
- Analysis
Request Form
- Payment For
Services
- How
will I know when my sample(s) have been received?
- How
will I receive my results?
- When will I receive my
results?
- Post Analysis
Sample Retention and Disposal
- Additional
Services
- Filter Prices & Cassette
Rental
Where do I send my Samples?
In accordance with our operating procedures, sample receipt,
registration, retention and disposal, are coordinated by Sample
Reception staff based in the dedicated Sample Reception
Office. All samples and batches are allocated unique
identification numbers. Samples received at the same time
will normally be treated as a single batch and be reported on a
single report in standard HSE Solutions format.
Our address for receipt of all samples for analysis is:
Sample Reception L.2.51, The HSE Science and Research
Centre, Harpur Hill, Buxton, Derbyshire, SK17
9JN
Please ensure that you pay the correct postal
charges for samples sent to us.
1. How do I find out if HSE Solutions
offer a service?
Browse our through our Analytical Services brochure to see if we
can help - contact one of the named contacts or email registration.sample@hse.gov.uk
or call 0203 028 3383.
Our Standard Biomedical Assays are listed here.
Back to top
2. What sampling media should I
use?
We recommend that customers use HSE Science and Research Centre
supplied sampling media for many of our assays, alternatively we
will advise on the best sampling media. For all our Standard
Biomedical Assays, we provide kits with everything you need to take
your sample(s) and send to us for analysis, including return
postage for UK customers. Other kits supplied by us do not
normally include return postage. Customers need to ensure
that correct postage is paid for when using Royal Mail as unpaid
postage costs will be re-charged to the customer.
Back to top
3. How do I order kits?
Biomedical Assays
To order kits, please email registration.sample@hse.gov.uk
with the following information:
- The number of kits you require;
- The tests being performed;
- Delivery details - name and full address, including
postcode;
- Whether you require next day delivery service (NB, a charge
will apply - see Additional Services below);
Kits will normally be despatched within 24 hours, orders for
next day delivery must be received by 12 noon.
Other sampling media
If we agree to supply sampling media for other services, these
may be subject to a lead time, but we aim to despatch these as soon
as possible following receipt in writing of your request to go
ahead. If you require further information please contact registration.sample@hse.gov.uk.
NB: Gravimetric Requests are processed following receipt of our
Gravimetric
Request Form.
All sample kits and media are dispatched by Royal Mail standard
class post. Additional charges will apply if you require next
day or delivery to a non-UK destination or a courier is required
(see Additional Services below). All sampling equipment
supplied is the property of HSE Science and Research Centre, and
equipment not returned within 3 months of supply will incur a
charge equivalent to the value of the equipment supplied.
Back to top
4. Analysis Request Form
Each time you send us samples for analysis you need to complete
one of our Analysis Request forms found here - we use this to
ensure we have received the correct samples and know where to send
the results. It is important that you complete all required
Sections of the form to ensure processing can be carried out as
smoothly as possible. If the form is received incomplete then
this could delay processing of your samples.
Back to top
5. Payment For Services
You can choose three methods of payment: cheque with order (i.e.
send in with samples), credit card in advance or invoice after work
is complete. Invoices are normally issued in the month
following completion of the work. We now operate a minimum
invoice charge of £300 over a three month period. See the How to Pay form
for details.
NB: Non-UK customers are required to pay in advance of work
being carried out. We will wait for payment before proceeding
with the analysis.
Each time you send us some work, you will need to complete our
How to Pay form, located here, indicating your
chosen method of payment.
Back to top
6. How will I know when my sample(s)
have been received?
We will email you to let you know, provided you include an email
address with your sample(s).
Back to top
7. How will I receive my results?
We offer customers a choice of either receiving their results by
post (hard copy) or by email. We will only send these out
once - copies of results already issued will be subject to a
standard charge (see Additional Services).
Back to top
8. When will I receive my results?
You should expect to receive your results within the specified
or agreed turnaround times, normally specified as numbers of
working days following receipt of samples at HSE Science and
Research Centre.
Back to top
9. Post Analysis Sample Retention and
Disposal
Samples are retained and disposed of in accordance with our
operating procedures. Usually for biological material this is
one calendar month and for other samples six months.
It may be possible for HSE Science and Research Centre to
return samples post analysis to you, but any requests must be made
in writing and a charge may apply (see Additional
Services). Please email us with your
request.
Human Tissue: In the provision of analysis services utilising
human tissue samples, HSE Science and Research Centre must
demonstrate compliance with the Human Tissue Act 2004 ("the Act").
To this effect the customer must understand that by placing an
order for such service with HSE Science and Research Centre, they
warrant that:
- Appropriate consent (as defined in the Act) has been granted
to undertake the requested analyses;
- Post-mortem analyses can only be undertaken, and samples
stored by HSE Science and Research Centre on the instruction
and under the authority of a coroner;
- In accordance with Section 44 of the Act, any surplus tissue
not consumed during the analyses may be dealt with as waste, and
where tissue samples are required to be returned the customer shall
inform HSE Science and Research Centre at the time of placing
the order for analysis.
Please note this customer information is
subject to change and can be withdrawn without notice at any
time.
Back to top
10. Additional Services
Next Day Delivery (UK only): £40 + VAT
UK courier (for sampling media): £40 + VAT
EU (excluding UK) delivery (for sampling media): £60*
Non -EU delivery (for sampling media): £80*
Return of post analysis samples: price on arrangement
Additional Copy of Report: £40 + VAT
NB: price on arrangement may apply for heavy parcels
or parcels of a non-standard nature.
Back to top
11. Filter
Prices & Cassette Rental
PTFE Filter: £2
25mm GF/F Filter: £25 for 10
25mm PVC Filter: £25 for 10
Treated 25mm PVDF Filter: £100 for 10
25mm MCE Filter: £25 for 10
Pretreated 25mm Quartz Filter: £75 for 10
Ghost Wipes: £40 for 20
IOM cassette, cap & transport clip (5 cassette minimum);
pre-mounted with filter (NB, add filter cost per cassette):
£10
Wipe Kits: £2.50