close
HSE Science and Research Centre places cookies on your computer to improve our website. These cookies don't collect information that identifies a visitor and are all anonymous. They are used to measure its performance and to provide enhancements to you while using the site.
Mobile Nav Mobile Basket

You are not logged in

Free email notifications

HSE Training and Events - Frequently Asked Questions


Booking a course at short notice

If your query is regarding one of our training courses or events within the next 48 hours please call us directly on the following number: 0203 028 3704 to speak to a member of the Training and Events team.

 

How do I make a booking online?

Follow this link to our website /health-and-safety-training-courses . 'Register' with us in the top right hand corner of your screen. Once you have registered click on the link to the course you wish to book, click the 'Book Course' button and fill in the delegate's information before proceeding to payment. Once this has been processed by a member of the team, you will receive a confirmation letter.


The date I wish to attend is not possible to book?

Unfortunately our online booking system will always default to the next available date. If you wish to attend one of our future courses please proceed to book the available date and state in the 'Any Questions/Comments' box on the booking form which date you would like to attend and we shall process the booking for that date.


How can I pay?

HSE Training accepts credit card payments through our online WorldPay system. You can also choose to be invoiced, however you MUST provide us with a purchase order at the time of booking to request an invoice and make a successful booking.


Can a training course be delivered in-company?

If you are interested in one of our training course being delivered in house, please download the In-company enquiry form here and complete with your requirements to enable us to put together a quote for you. Once completed, please email the form to hsetraining@hse.gov.uk . A member of the team will then be in touch with further details and a quote.


Why haven't I received the joining instructions?

You will receive the joining instructions around two weeks before the course date. We recommend you do not book any non-refundable travel or accommodation until you have received these. If you have not received the joining instructions 5 days before the course date, please give us a call on 0203 028 3704 and we will happily resend them to you.


Can I change the delegate name for the training/event I have booked?

HSE Training will change a delegate name free of charge. Please email us with the following details: Name, Job Title, Email and Contact Number of the new delegate and who they are replacing.
If you are booked onto one of our training courses in association with NEBOSH you may be subject to a registration charge or, in some cases, a name change might not be possible at all due to the registration deadline.


Can I cancel my course/event booking?

If you wish to cancel a booking with us you will be subject to a cancellation fee. If you notify us of your cancellation more than 15 days before the date of the course we will make a charge of 20% of the course fee. This will be invoiced to you or deducted from any refund of fees already paid.  If you cancel a course booking within 15 days before the course date, or if the delegate fails to arrive, the full fee will still be invoiced and no refund of fees already paid will be made. This forms part of the terms and conditions that were agreed to when the booking was made. Please see our 'Terms and Conditions'.


Can I transfer my booking to a new date?

If you wish to transfer to a new date, the cost of this is 20% of the course fee. You are only able to transfer if your training course or event is outside 15 days of the course date. Unfortunately, if you are within 15 days of the course date you will be liable for the full cost of the course. This forms part of the terms and conditions that were agreed to when the booking was made. Please see our 'Terms and Conditions'.


What are the Terms & Conditions of bookings?

Please see our 'Terms and Conditions'.

Back to the top