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Human Reliability Assessment Using The Human Error Assessment and Reduction Technique (HEART)

HSL is to run a 2 day course on Human Reliability Assessment Using The Human Error Assessment and Reduction Technique (HEART).

Please email your expression of interest

Setting the Scene

A lady in a red dress in a grey crowd of people

Achieving high reliability is the ultimate aim of safety management.  Quantifying equipment failure rates is a well-established part of this process, but this knowledge represents only a portion of the complete picture.  To understand, and therefore minimise, the risks associated with industrial processes, it is essential to understand the human reliability component.  Identifying the likely sources of human error, quantifying the likelihood of error, and implementing measures to prevent, detect and recover are of crucial importance in managing safety and achieving high reliability.  A number of human reliability assessment techniques are available for this purpose.

In this revised and updated course, one of the most accessible techniques, the Human Error Assessment and Reduction Technique (HEART), will be explained.  Extensive research has been used to consolidate the technique and provides confidence that this is a meaningful approach for quantifying human reliability.

The method is appropriate for use in a wide range of industries such as chemical, oil, gas, nuclear, transport, defence and medicine, and gives insight into potential sources of error.

This course is focused on HEART and requires participants to have an understanding of human factors.  It is recommended that potential participants have, as a minimum, attended the HSL course 'Introduction to Human Factors'.

The course will include:

  • A copy of the HEART manual
  • Quantified human error potential (HEP)
  • An overview of task analysis
  • Human error identification
  • Generic Task Types (GTTs)
  • Understanding the updated Error producing conditions (EPCs) / Performance Influencing Factors (PIFs)
  • Human performance and quantified risk assessment


The course will be run at the HSL laboratory in the spa town of Buxton. Buxton is in the heart of the Peak District and has good links to mainline train stations and Manchester International Airport.

Details of hotels in the Buxton area can be found at


The cost of this course is £TBA per person (to include course notes, lunches and evening meal).



Please note the invoice option is not available within 4 weeks of the course date, or for overseas customers.  If you are selecting the invoice option for payment, it will be mandatory to input a purchase order/reference number as we are unable to process booking forms without this.

For further dates and additional information email: or contact the Training & Conferences Unit
at HSL directly on +44 (0)1298 218806.

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Contact Details

Training & Conferences Unit
Harpur Hill
Buxton, Derbyshire
SK17 9JN

T: +44 (0)1298 218806
F: +44 (0)1298 218822