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Human Reliability Assessment Using The Human Error Assessment and Reduction Technique (HEART)

HSL is to run a 2 day course on Human Reliability Assessment Using The Human Error Assessment and Reduction Technique (HEART).

Please email your expression of interest

Setting the Scene

A lady in a red dress in a grey crowd of peopleAchieving high reliability is the ultimate aim of safety management. The quantification of equipment failure rates is a well established part of this process but this knowledge represents only a portion of the complete picture. To understand, and therefore minimise, the risk associated with industrial processes it is essential to understand the human reliability component. Identifying likely sources of human error, quantifying the likelihood of error and implementing measures to prevent, detect and recover are of crucial importance in managing safety and achieving high reliability; a number of human reliability assessment techniques are available for this purpose.

In this training programme one of the most accessible techniques, the Human Error Assessment and Reduction Technique (HEART), which has been in use for over 20 years, will be explained. HEART is an easily used form of human reliability assessment which is used in a wide range of industries such as chemical, oil, gas, nuclear, transport, defence and medicine and which gives insight into potential sources of error.

The course will cover:

  • Basics of Human Behaviour and Errors
  • The Impact of Human Error
  • Performance Influencing Factors
  • Human Error Identification
  • Generic Task Types
  • Error Producing Conditions
  • Human Performance and Quantified Risk Assessment

Presenters include:

Jerry Williams - Jerry has over 35 years' experience of applying human technology to a wide range of industries. He is the originator of the HEART method
Julie Bell - Julie has over 10 years' experience in the field of human factors. Julie is currently specialising in risk management and is the project leader for research to develop HEART
Colleen Butler

Who should attend?

This course is for risk analysts, safety case assessors and managers, operations managers, safety advisors and specialists, systems engineers, system and equipment design assessors, regulators, inspectors and human factors advisors.


The course will be run at the HSL laboratory in the spa town of Buxton. Buxton is in the heart of the Peak District and has good links to mainline train stations and Manchester International Airport.

Details of hotels in the Buxton area can be found at


The cost of this course is £1,095 per person (to include course notes, lunches and evening meal).

Please note the invoice option is not available within 4 weeks of the course date, or for overseas customers.

For further dates and additional information email: or contact the Training & Conferences Unit
at HSL directly on +44 (0)1298 218806.

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Contact Details

Training Unit
Harpur Hill
Buxton, Derbyshire
SK17 9JN

T: +44 (0) 1298 218806
F: +44 (0) 1298 218822